Archives: FAQs

I want to change the name on my tickets

The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

I need to reschedule

To reschedule your tickets, please visit our Change Of Date Request page. Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time. Please note there is a $4.99 rescheduling fee per FLEX ticket, and a $9.99 rescheduling fee per Timed ticket. Last-minute Change …

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COVID-19 Update

Safety is our number one priority for all guests attending Immersive Van Gogh New York. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH. Masks are required over your nose and mouth for …

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